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Terms & Conditions

Last updated: 23/08/2025

These Terms and Conditions (“Terms”) govern your access to and use of the Diginou platform (“the Platform”), operated by Diginou (“we”, “us”, “our”), accessible via https://diginou.com and any related software, services, or applications (collectively, the “Service”).

The Diginou platform is a product owned and operated by DPS ATHENS Monoprosopi Idiotiki Kefalaiouchiki Etairia (“the Company”), Tax Identification Number (TIN): 801915550.

By accessing or using any part of the Diginou Platform, you agree to be bound by these Terms.
If you do not agree, you must not use the Service.

1. Description of the Service

Diginou provides restaurant owners and food businesses with digital tools to create and manage online menus, process orders, and handle other related business activities.

The Platform may include, but is not limited to:

  • Online menu creation and editing

  • Order management tools

  • Customer communication features

  • Reporting and analytics dashboards

  • Integration with payment systems, websites, and social networks

2. User Eligibility

You must be at least 18 years old and legally capable of entering into binding agreements to use the Platform.
By using Diginou, you confirm that you meet these criteria.

3. Account Registration

To access most features, you must create and maintain an active account. You are responsible for:

  • Providing accurate and up-to-date information

  • Maintaining the confidentiality of your login credentials

  • All activities performed through your account

We reserve the right to suspend or delete accounts at our sole discretion.

4. Acceptable Use

You agree not to:

  • Use the Platform for illegal or unauthorized purposes

  • Copy, modify, distribute, or reverse-engineer any part of the Platform

  • Upload malicious software or breach system security

  • Infringe upon Diginou’s or third-party intellectual property rights

  • Upload or transmit defamatory, obscene, fraudulent, or otherwise illegal content

5. User Content

You retain ownership of the content you upload (menus, product descriptions, images, etc.).
However, you grant Diginou a non-exclusive, worldwide, royalty-free license to host, use, reproduce, and display your content solely for operating and promoting the Service.

You are solely responsible for your content.
Diginou assumes no liability for inaccuracies, legal issues, or damages arising from user-generated content.

6. Third-Party Integrations

The Platform may integrate third-party services (e.g. payment gateways, delivery services, POS systems).
Use of such services is governed by their own terms and privacy policies.
Diginou shall not be held liable for any issues or losses related to third-party services.

7. Availability & Support

While we aim to provide continuous availability, we do not guarantee uninterrupted operation.
We may update, suspend, or discontinue the Service at any time without prior notice.

Support is provided on an availability basis, with no guarantee of response or resolution times.

8. Limitation of Liability

To the maximum extent permitted by law:

  • Diginou shall not be liable for any indirect, incidental, special, punitive, or consequential damages, loss of profits, data, or business interruption resulting from the use or inability to use the Platform.

  • Our total liability for any claim shall not exceed the amount you paid (if any) within the three (3) months preceding the claim.

You use the Platform at your own risk.
All services are provided “as is” and “as available”, without warranties of any kind.

9. Responsibility of Professionals

Professionals using Diginou are solely responsible for:

  • The legality of their products/services,

  • The accuracy of the information they provide,

  • Compliance with applicable Greek and EU laws.

They must issue valid tax invoices/receipts for every transaction.
Diginou assumes no liability for any omissions or failures in this regard.

10. Payments via PSPs (Viva Wallet & Stripe)

  • Payments are processed via Viva Wallet or Stripe (“PSPs”).

  • Diginou does not collect, store, or handle payment funds directly.

  • Transactions are subject to the PSPs’ own terms:

  • Refunds, chargebacks, and payment disputes are handled exclusively between the customer and the professional.

  • Diginou bears no responsibility for any delays, payment failures, or refunds related to Viva Wallet or Stripe.

11. Illegal Content & DSA Reporting

In compliance with the Digital Services Act (DSA):

  • Uploading illegal, counterfeit, or unsafe products/services is strictly prohibited.

  • The Platform provides a reporting mechanism: report@diginou.com.

  • Upon receiving a report, we may:

    • Remove the relevant content,

    • Suspend or delete accounts,

    • Cooperate with authorities where required.

12. Indemnification

You agree to indemnify and hold harmless Diginou, its employees, officers, and partners from any claims, liabilities, or expenses (including legal fees) arising from:

  • Your violation of these Terms, or

  • Your infringement of third-party rights.

13. Intellectual Property

All platform content, trademarks, source code, and functionalities (excluding user-generated content) are the intellectual property of Diginou.
You may not copy, modify, or republish any part of the Service without prior written consent.

14. Termination

We reserve the right to suspend or terminate your account at any time, without notice, in case of violations of these Terms.

You may stop using the Service at any time.
Any outstanding financial or other obligations shall remain in effect.

15. Governing Law & Jurisdiction

These Terms are governed by Greek law.
Any disputes shall fall under the exclusive jurisdiction of the courts of Athens, Greece.

16. Modifications to the Terms

We may modify these Terms at any time.
Changes will be posted on this page and will take effect immediately.
Continued use of the Platform constitutes acceptance of the updated Terms.

17. Pricing & Modifications

Diginou reserves the right to change service pricing at any time at its sole discretion.
Changes will be communicated via the Platform or email and will apply immediately unless otherwise stated.
You are responsible for staying updated on current fees.

18. Data Protection & GDPR Compliance

We are committed to protecting your personal data in full compliance with the General Data Protection Regulation (GDPR).
Please refer to our Privacy Policy for details.

19. Contact Information

For any questions regarding these Terms, please contact us at:
📧 info@diginou.com